User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use SpinZilla. They explain the relationship between us and our customers, the standards we expect of account holders and how we operate the site. By registering an account or using our services you agree to comply with these terms and any policies referenced here.

Account responsibilities

Account holders must provide accurate and up-to-date personal information and keep login details secure. We may ask you to verify your identity, address and payment methods before allowing deposits or withdrawals. You are responsible for all activity on your account and for ensuring that any person using your account is authorised to do so.

We may set account limits such as deposit, loss or wager caps and you can request changes to these limits via your account settings or by contacting support. If we suspect fraud, money laundering, account misuse or breach of these terms we may suspend or close an account while we investigate.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Persons from restricted territories are not permitted to open accounts or place real-money bets. We reserve the right to refuse registration, restrict access or close accounts that do not meet eligibility criteria.

Acceptable platform use

Users must not use the platform for unlawful purposes, to commit fraud or to attempt to circumvent controls such as bonus terms or technical restrictions. Sharing accounts, using automated tools, colluding with other players or exploiting errors in software is prohibited. We expect fair and honest play at all times.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be displayed alongside each offer. General rules include one bonus per person/household/IP unless stated otherwise, minimum qualifying deposits where required and wagering requirements that must be met before withdrawal. Any abuse or manipulation of promotions may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept payment methods shown in the cashier and process transactions in accordance with our payment provider terms. Deposits are usually available immediately, while withdrawals may be subject to verification checks and processing times. We will not process withdrawals until identity and payment method checks are complete. Withdrawal limits may apply and we reserve the right to place temporary holds on payments where checks are required.

Dispute resolution

If you have a complaint please contact our customer support so we can resolve the matter. We aim to respond promptly and investigate disputes fairly. If an issue cannot be resolved directly, both parties may seek independent mediation or follow any applicable regulatory complaint procedure that applies to the account.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified on the site or by other reasonable means. Continued use of the service after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.